Shipping policy

Thank you for choosing Tropic Tranquility! We strive to provide excellent service and ensure a smooth shipping experience for our customers. Please take a moment to review our shipping policy below:

  • Processing Time: Please allow 3 to 5 business days for your purchase to be processed. During this time, we carefully pack and prepare your order for shipment. We appreciate your patience.
  • Order Confirmation and Tracking: Once your purchase is processed, you will receive an email notification containing a tracking number and confirmation. This tracking number allows you to easily monitor the progress of your shipment. Keep an eye on your email inbox for this important update.
  • Shipping Method: To guarantee a reliable delivery service, we exclusively use shipping methods that provide tracking options. This helps us ensure that your items reach you safely and efficiently.
  • Sea Moss Gel and Refrigerated Products: For products such as Sea Moss Gel, which require specific storage conditions, we offer two-day shipping. This ensures that these items maintain their freshness and quality upon arrival.
  • Packaging: At Tropic Tranquility, we take environmental sustainability seriously. Our packaging materials primarily consist of aesthetically pleasing cardboard and paper tape. Occasionally, if we run out of recycled cardboard and paper tape, we may use alternative materials temporarily. Rest assured that we are actively working towards incorporating more sustainable shipping options.
  • Our Commitment to Sustainability: Tropic Tranquility is committed to reducing its environmental impact. We prioritize using recycled cardboard and paper tape for our packaging whenever possible. Additionally, we utilize shredded craft paper as a padding material during shipping.

We appreciate your support in our efforts to be environmentally conscious. Your satisfaction, as well as the well-being of our planet, are important to us. If you have any further inquiries or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team at info@tropictranquility.com.

 Thank you for choosing Tropic Tranquility. We hope you enjoy your purchase and have a delightful shipping experience!